Refund Policy

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CANCELLATION AND REFUND POLICY

Refund Policy

Welcome to MobileRechargeCentral.com. We strive to provide excellent service and ensure customer satisfaction. However, due to the nature of our services, refunds are subject to specific terms and conditions outlined below:

1. General Refund Policy

Refunds are generally not provided for completed transactions as our services are immediate and irreversible. Once a recharge is processed, it cannot be reversed or refunded. We recommend verifying all details before confirming a transaction to avoid errors.

2. Eligibility for Refunds

Refunds may be considered in the following exceptional circumstances:

  • Technical Errors: If a recharge fails due to a technical issue on our platform, a refund may be issued.
  • Duplicate Transactions: If you are charged multiple times for a single transaction due to a system error, we will process a refund for the extra charges.
  • Unsuccessful Recharge: If the recharge does not reach the intended mobile number due to an error on our part, we will investigate and, if confirmed, issue a refund.

3. Refund Request Procedure

To request a refund, please follow these steps:

  • Contact Us: Reach out to our customer support team via email at support@MobileRechargeCentral.com or by phone at +971 523949247 within 7 days of the transaction.
  • Provide Details: Include your transaction ID, details of the issue, and any supporting documents or screenshots that can assist in verifying your claim.
  • Review Process: Our team will review your request and provide a response within 5-7 business days. If approved, the refund will be processed to your original payment method.

4. Non-Refundable Services

The following services are non-refundable:

  • Fees: Transaction fees and service charges are non-refundable.
  • Expired or Used Recharges: Recharges that have already been used or have expired are non-refundable.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.